Last updated: 28 September 2026
1. About us
FranekShop UK LTD is the seller and operator of this website. Company No. 17471896. Our business and correspondence address is Flat B, 106-108 Chaldon Road, Caterham, Surrey, CR3 5PH, United Kingdom. Our normal customer service hours are 7 days a week, 08:00–18:00 UK time.
2. These terms
These Terms & Conditions apply to your use of this website and to purchases made directly through Franek Shop UK. By placing an order, you agree to these terms together with the information shown on the relevant product page, the delivery option selected and the information presented at checkout.
Separate policies may also apply, including our Delivery Information, Returns, Refunds & Cancellation Policy, Privacy Policy and Cookie Policy. Nothing in these terms affects any mandatory rights or protections available to you under applicable UK consumer law.
3. Products
We sell products that may be new, used, vintage, pre-owned or otherwise individually described on the relevant product page. Product descriptions, condition information, measurements, photographs and prices are provided as accurately as reasonably possible.
Many of our products are pre-owned, vintage or one-off items. They may therefore show signs of age, previous ownership, storage or normal use. Any material defects or notable condition issues known to us will be described or shown in the listing where reasonably possible.
Please review the full product description, measurements, condition details and photographs before ordering. Colours and appearance may vary slightly depending on the screen or device used to view the website.
4. Prices, payment and order acceptance
The price payable is the price shown at checkout when the order is placed, together with any delivery charge or other amount clearly displayed before payment. FranekShop UK LTD is not currently VAT registered and therefore does not charge VAT as a VAT-registered seller.
Available payment methods are shown at checkout. Payments may be processed securely by third-party payment providers such as Stripe, subject to their applicable terms and privacy information.
Submitting an order constitutes an offer to purchase. Your order is accepted when Franek Shop UK confirms acceptance of that order. Products remain subject to availability until the order has been accepted.
If we are unable to supply an ordered item, we may cancel the affected item or order and refund any amount paid for it. If an obvious pricing, stock or listing error is identified before acceptance, we may contact you before proceeding with the order.
5. Delivery
Available delivery options, prices and estimated delivery times are shown at checkout before an order is placed. Availability may depend on the delivery address, parcel size, weight and the delivery services currently enabled for the store.
Please check the delivery address carefully before completing payment. We are not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer where this is outside our reasonable control.
We aim to dispatch orders as quickly as reasonably possible. Delivery dates and transit times are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control.
Tracking information is provided where available. Further information is available on our Delivery Information page.
6. Cancellation, returns and refunds
For most goods purchased online by a consumer, you may have the right to cancel your order without giving a reason within 14 days after receiving the goods. After notifying us of your decision to cancel, the goods must be returned within the period required by applicable law.
Statutory exceptions may apply. These can include certain sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed, together with any other exclusions provided by applicable law.
For a lawful change-of-mind cancellation, the customer is responsible for the direct cost of returning the goods where this is permitted by law and was communicated before purchase.
Where legally required, we will refund the basic standard delivery cost paid for the original order. Any additional amount paid for a more expensive delivery method selected by the customer is not refundable unless required by law.
You may inspect goods in the same way that you reasonably could in a shop. Where permitted by law, we may make an appropriate deduction from a refund for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
If goods are faulty, damaged or not as described, please contact us promptly. FranekShop UK LTD will provide the remedy required by applicable UK consumer law and will meet reasonable return costs where legally required.
Full return instructions, applicable exclusions and refund information are set out in our Returns, Refunds & Cancellation Policy.
7. Customer accounts and electronic communications
If you create an account, you are responsible for keeping your login details confidential and for providing accurate and up-to-date information.
Please notify us promptly if you believe that your account has been accessed or used without permission.
Order confirmations, payment confirmations, delivery updates, account notices and customer-support communications may be provided electronically through the website, your customer account or email where permitted by law.
8. Acceptable use and intellectual property
You must not misuse this website, interfere with its normal operation or security, introduce malicious software, attempt unauthorised access, or use automated tools in a way that is unlawful, abusive or materially disrupts the website or its services.
Unless stated otherwise, the website content, branding, design, written content and original images are owned by or licensed to Franek Shop UK. They may not be copied, reproduced, distributed or commercially exploited without permission except where permitted by law.
9. Third-party services and links
The website may use or link to third-party services, including payment providers, delivery providers and other service providers used to operate the store.
Those third parties may apply their own terms, privacy information and service conditions. A link to another website or service does not mean that Franek Shop UK controls or endorses all content, policies or activities of that third party.
10. Privacy and cookies
Personal information is handled as described in our Privacy Policy.
Information about cookies, similar technologies and available consent choices is provided in our Cookie Policy.
11. Legal rights and liability
Nothing in these terms excludes or limits liability where doing so would be unlawful or excludes, restricts or limits any consumer right that cannot lawfully be excluded or restricted.
Where applicable, goods must meet the standards required by UK consumer law, including requirements relating to description, satisfactory quality and fitness for purpose.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for losses caused by events outside our reasonable control, except where applicable law provides otherwise.
12. Changes to these terms
We may update these terms when our website, services, business arrangements or applicable requirements change.
The current version and its latest update date will be published on this page. The terms applying to an order are normally those made available when that order was placed, except where a change is required by law.
13. Governing law
These terms are governed by the applicable laws of the United Kingdom. Nothing in this section removes or restricts any mandatory consumer protection or any right to bring proceedings before a court available to you under applicable law.
14. Contact
If you have a question about these terms, an order, delivery, cancellation or return, please use our Contact page or email us at support@franekshop.co.uk.