Delivery options, prices and estimated delivery times are shown at checkout before you place your order. Availability depends on the shipping address, parcel requirements and the delivery services currently enabled for the store.
Delivery destinations
We do not deliver to every country or region. Some destinations are excluded from our current delivery network. If your shipping address is not supported, checkout will not offer an available delivery method for that destination.
Your billing address may be in a different country from your shipping address. Delivery eligibility is based on the shipping address entered for the order.
Delivery options
The delivery services available for your order are determined at checkout. The options shown can vary depending on the destination, parcel size, weight and the services currently available for that order.
We do not guarantee that every carrier or delivery service will be available for every order.
Tracking
We use tracked services where tracking is available. Once tracking has been assigned to an order, the available carrier and tracking details are added to the order and may be shown in your account and in relevant order emails.
Dispatch
Dispatch information shown on the product or checkout page applies from order confirmation. We aim to prepare orders as quickly as reasonably possible. If an unexpected delay affects your order, we may contact you using the details supplied with the order.
Delivery address
Please check your shipping address carefully before completing payment. If you notice an error after ordering, contact us as soon as possible. Address changes may not be possible once an order has entered the dispatch process.
Delivery problems
If tracking shows an unexpected delay, the parcel has not arrived, or there is another delivery problem, please contact us through the Contact page and include your order number where possible.
Returns
Delivery and returns are separate processes. If you need to return an item, please follow the instructions on the Returns & Refunds page before sending the item back.