Promotional | Terms and Conditions

1. General Information

These Terms and Conditions govern the use
of promotional discount codes WELCOME10
and WELCOME20 offered by FranekShop UK LTD,
trading as Franek Shop UK.

The promotional offers are operated through
the official website:

franekshop.co.uk
.

By redeeming either promotional code,
customers agree to the conditions
contained in this document.

These promotional terms supplement the
general Terms and Conditions of
Franek Shop UK.

2. Promotional Period

Both promotional offers are valid
during the following period:

• Start: 18 October 2026 at 00:00 UK time.
• End: 1 January 2027 at 23:59 UK time.

Orders must be completed before
the promotional period expires.

Promotional codes will cease to be valid
after the advertised closing date.

Discounts cannot be applied retrospectively
to purchases completed before the promotion
began or after it expired.

3. Available Promotional Codes

WELCOME10

Provides a 10% discount on eligible product
purchases made directly through
franekshop.co.uk.

WELCOME20

Provides a 20% discount on eligible product
purchases made directly through
franekshop.co.uk.

Discounts are calculated against
the eligible product subtotal.

Delivery charges are excluded from the
discount calculation unless expressly
stated otherwise.

The final discount and amount payable
will be displayed at checkout
before payment is completed.

4. One-Time Use Restriction

Each promotional code is limited to
one successful redemption per customer.

• WELCOME10 may be used once per customer.
• WELCOME20 may be used once per customer.
• Both codes may be redeemed by the same
  customer in separate transactions.
• Multiple uses of the same code
  are not permitted.

Customers must not create additional accounts,
use alternative email addresses or deliberately
provide misleading information to bypass
promotional usage limits.

Franek Shop UK may refuse an attempted
redemption where there is reasonable
evidence of deliberate misuse.

5. Combining Discounts

Only one promotional discount code
may be used per order.

WELCOME10 and WELCOME20 cannot be combined
within the same transaction.

Promotional codes cannot be combined with
other coupon codes or promotional vouchers
unless expressly authorised by
Franek Shop UK.

Existing reductions in product prices
will be reflected in the eligible subtotal,
where applicable, before the promotional
code is calculated.

Promotional discounts have no cash value
and cannot be exchanged for money,
alternative vouchers or store credit.

6. Eligibility and Redemption

Promotional codes are available for eligible
purchases made directly through
the official Franek Shop UK website.

To redeem a discount, customers must enter
the relevant promotional code into the
coupon field during checkout.

The discount must be successfully applied
before the order is submitted.

Promotional codes are not valid for
purchases made through external
marketplaces, including:

• eBay
• Etsy
• Vinted
• Other third-party marketplaces

All purchases remain subject to product
availability and the delivery options
offered at checkout.

Any product exclusions or additional
eligibility restrictions must be
clearly disclosed before purchase.

7. Order Cancellations and Returns

Purchases made using promotional codes
remain subject to the standard
Franek Shop UK Returns, Refunds
and Cancellation Policy.

Customers retain all applicable
statutory rights under UK consumer law.

Where an item purchased using a discount
is returned, the refund for that item
will normally be based on the amount
actually paid after the applicable
discount, subject to statutory rights.

For partial returns, the promotional
discount will be allocated appropriately
when calculating the refund.

A promotional code used on a cancelled
or returned order will not automatically
be reissued.

Where an order is cancelled by
Franek Shop UK, requests to restore
an applicable promotional code
will be considered fairly.

Full information is available in our

Returns, Refunds & Cancellation Policy
.

Nothing in these terms removes,
restricts or overrides statutory
consumer rights.

8. Misuse and Fraud Prevention

Franek Shop UK reserves the right
to investigate suspected fraudulent
or improper promotional activity.

Examples of prohibited conduct include:

• Attempting to use the same code
  more than once.
• Creating multiple customer accounts
  to obtain additional discounts.
• Manipulating website checkout systems.
• Deliberately exploiting technical errors.
• Unauthorised or fraudulent use
  of promotional offers.

Where reasonable evidence of misuse
exists, Franek Shop UK may refuse
an attempted redemption or take
proportionate action permitted by law.

Decisions will be made fairly and
consistently with applicable consumer
protection requirements.

9. Amendments to the Promotion

Franek Shop UK reserves the right
to amend or update these promotional
Terms and Conditions where
reasonably necessary.

Legitimate reasons may include:

• Changes required by applicable law.
• Correction of genuine errors.
• Fraud prevention or security concerns.
• Significant technical difficulties.
• Exceptional circumstances beyond
  the reasonable control of the business.

Material amendments will be communicated
through the official website
as soon as reasonably practicable.

Changes will normally apply prospectively
from their publication date.

No amendment will retrospectively remove
a discount validly applied to an
already accepted order.

This provision does not authorise arbitrary,
misleading or unfair changes to the
advertised promotional benefits.

10. Suspension or Early Termination

Franek Shop UK may suspend or withdraw
a promotional offer before its advertised
expiry date only where reasonably justified.

Such circumstances may include:

• Legal or regulatory requirements.
• Significant fraudulent activity.
• Serious security concerns.
• Exceptional technical failures.
• Events beyond reasonable business control.

Where reasonably possible, customers
will be informed through the website.

Any suspension or withdrawal will be
administered fairly and in accordance
with applicable UK advertising rules.

Orders validly accepted before the
suspension or withdrawal will continue
to be honoured according to their
agreed terms and applicable law.

11. Technical Issues

Franek Shop UK will take reasonable
steps to ensure promotional codes
operate correctly.

If a valid code does not work during
checkout, customers should contact
customer support before completing
their purchase.

Technical problems will be reviewed
and addressed fairly.

Franek Shop UK does not exclude
liability where doing so would
be unlawful.

12. Limitation of Liability

Franek Shop UK will not be responsible
for losses arising solely from circumstances
beyond its reasonable control,
except where liability cannot legally
be excluded.

Nothing in these promotional terms
excludes liability for fraud,
fraudulent misrepresentation or
any liability that cannot lawfully
be restricted.

Nothing in this section limits
customers’ statutory rights concerning
purchases, cancellations, refunds
or contractual remedies.

13. Updates to These Terms

Franek Shop UK may review and update
these promotional Terms and Conditions
where a legitimate reason exists.

The current version will be published
on the official website.

Updates will generally apply
prospectively and will not adversely
affect rights already acquired
under accepted orders.

Customers are encouraged to review
the published conditions before
redeeming promotional codes.

Any amendment must comply with
applicable UK consumer protection
and advertising requirements.

14. Applicable Law

These Terms and Conditions are governed
by the laws of England and Wales,
subject to any mandatory legal protections
applicable to the customer.

Relevant legislation and regulatory
standards include:

• Consumer Rights Act 2015.
• Digital Markets, Competition and
  Consumers Act 2024.
• Consumer Contracts
  (Information, Cancellation and
  Additional Charges)
  Regulations 2013.
• UK Code of Non-broadcast Advertising
  and Direct & Promotional Marketing
  (CAP Code), including Section 8.

These promotional conditions do not
override mandatory consumer
protection legislation.

If any provision is found to be
invalid or unenforceable, the
remaining provisions will continue
to apply to the extent permitted by law.

15. Final Provisions

Redemption of a promotional code
constitutes acceptance of these
Terms and Conditions.

The promotional discounts are provided
directly by Franek Shop UK.

A discount applies only when a valid
promotional code has been successfully
entered and accepted at checkout.

Matters not expressly covered by
these promotional conditions
will be governed by the general
Franek Shop UK Terms and Conditions
and applicable UK law.

Where any promotional condition
conflicts with mandatory consumer
protection legislation, applicable
legislation will prevail.

The general store conditions
are available here:

Terms & Conditions
.

16. Contact Information

FranekShop UK LTD
Trading as Franek Shop UK

Company Number: 17471896

Business and Correspondence Address:
Flat B, 106-108 Chaldon Road
Caterham, Surrey
CR3 5PH
United Kingdom

Website:

Home

Email:

support@franekshop.co.uk

For questions about promotional codes,
eligibility, redemption or these
Terms and Conditions, please
contact customer support.