Cancellation rights
Consumers generally have the right to cancel a distance contract within 14 days after receiving the goods, without giving a reason, subject to the legal exceptions that apply.
To cancel, contact support@franekshop.co.uk or write to the address below with your order number and the items being returned.
FranekShop UK LTD
Company No. 17471896
Flat B
106-108 Chaldon Road
Caterham
Surrey
CR3 5PH
United Kingdom
After cancellation, the goods must be returned without undue delay. The customer pays the return postage when cancelling because they changed their mind. Franek Shop UK pays reasonable return costs where goods are faulty, damaged or not as described.
Refunds are made using the original payment method after the returned goods are received or valid evidence of return is provided. Statutory rights are not affected.