Last updated: 28 September 2026
1. Who we are
This Privacy Policy explains how FranekShop UK LTD collects, uses, stores and protects personal information when you use our website or purchase directly from Franek Shop UK.
Data controller:
FranekShop UK LTD
Company number:
17471896
Business and correspondence address:
Flat B, 106-108 Chaldon Road, Caterham, Surrey, CR3 5PH, United Kingdom
Email:
support@franekshop.co.uk
2. Personal information we may collect
Depending on how you use the website and the services you choose, we may collect:
- your name;
- billing and delivery address;
- email address;
- telephone number;
- order and transaction details;
- delivery, courier and tracking information;
- returns, refunds and cancellation information;
- communications you send to us;
- customer account details if you create an account;
- basic profile information made available to us if you choose to sign in using a supported third-party login service such as Google;
- IP address, browser/device information and basic technical or security logs;
- cookie and consent preferences;
- information reasonably necessary to prevent fraud, abuse or security incidents.
We do not intentionally collect personal information that is unnecessary for operating the shop or providing our services.
3. Payment information
Payments may be processed by third-party payment providers such as Stripe.
Where payment-card information is entered directly into a payment provider’s secure service, Franek Shop UK does not receive or store the full payment-card number or security code.
We may receive information necessary to confirm and administer a payment, such as payment status, transaction reference, payment method or limited payment-related information provided by the payment processor.
Payment providers process personal information under their own privacy terms and applicable law.
4. Why we use personal information
We may use personal information to:
- process, manage and fulfil orders;
- take, verify or confirm payment;
- communicate with you about an order or customer account;
- arrange delivery and provide tracking information;
- handle cancellations, returns, refunds, disputes and customer-service requests;
- maintain transaction, accounting and legally required business records;
- prevent fraud, misuse, unauthorised access and security incidents;
- operate, maintain and improve the reliability and security of the website;
- respond to legal, regulatory or law-enforcement requirements where applicable;
- send marketing communications only where we have a lawful basis to do so.
5. Lawful bases
Depending on the processing activity, we may rely on one or more lawful bases, including:
- Contract — where processing is necessary to take steps at your request, process an order or fulfil our obligations to you;
- Legal obligation — where we are required to keep records, provide information or otherwise process personal data to comply with the law;
- Legitimate interests — where processing is reasonably necessary for the operation, administration, security or protection of the business, prevention of fraud, establishment or defence of legal claims, or improvement of our services, provided those interests are not overridden by your rights;
- Consent — where consent is required, including for certain optional cookies or marketing activities.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
6. Who we may share information with
We may share personal information only where reasonably necessary with service providers involved in operating the shop or fulfilling an order, including:
- payment processors such as Stripe;
- delivery and courier providers such as Royal Mail, Evri, InPost or DPD where applicable;
- website hosting, security, email and technical service providers;
- accounting, legal or other professional advisers where necessary;
- government bodies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by law.
Service providers should receive only the information reasonably necessary for the service they perform.
We do not sell customer personal data.
7. Third-party sign-in services
If you choose to sign in or register using a supported third-party account such as Google, that provider may send us limited account information required to create, identify or authenticate your customer account.
The information made available depends on the permissions and information shown by the third-party provider during the sign-in process. The third-party provider also processes information under its own privacy policy.
8. International transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where an international transfer is subject to UK data-protection law, we will rely on an appropriate lawful transfer mechanism, contractual safeguard, adequacy arrangement or other permitted protection where required.
9. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required to meet legal, accounting, tax, fraud-prevention or dispute-resolution obligations.
This may include retaining information necessary for:
- fulfilling and supporting orders;
- handling cancellations, returns, refunds, disputes or chargebacks;
- maintaining accounting, tax and transaction records;
- preventing fraud and abuse;
- establishing, exercising or defending legal claims;
- maintaining appropriate business and security records.
Different categories of information may therefore have different retention periods.
We do not retain personal information indefinitely merely because it may be useful in the future.
10. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, misuse or disclosure.
Access to personal information is restricted where reasonably appropriate to people and service providers who require it for legitimate business purposes.
No website, online service or method of electronic storage can be guaranteed to be completely secure.
11. Your data-protection rights
Depending on the circumstances and subject to applicable legal conditions and exemptions, UK data-protection law may give you rights including:
- the right to request access to your personal data;
- the right to request correction of inaccurate or incomplete data;
- the right to request deletion of personal data in appropriate circumstances;
- the right to request restriction of processing;
- the right to object to certain processing;
- the right to data portability where applicable;
- the right to withdraw consent where processing is based on consent.
We may need to verify your identity before responding to certain requests.
To exercise a data-protection right, please use our Contact page or email support@franekshop.co.uk.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and respond.
You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled in breach of applicable data-protection law.
13. Cookies and similar technologies
Our website uses cookies and similar technologies for functions such as operating the shop, maintaining sessions, remembering consent choices and, where applicable and permitted, providing optional functionality.
More information about the cookies we use and the choices available to you is provided in our Cookie Policy.
14. Links and third-party services
Our website may contain links to or use services provided by third parties. Those third parties may collect and process personal information under their own privacy policies.
Franek Shop UK is not responsible for the privacy practices of independent third-party websites or services.
15. Changes to this policy
We may update this Privacy Policy when our website, services, providers, business arrangements or applicable requirements change.
The current version and its latest update date will be published on this page.
16. Contact
If you have a question about this Privacy Policy or how we handle personal information, please use our Contact page or email support@franekshop.co.uk.